Canopy · Refunds
Canopy Pro Refund Policy
Sold by Frontier Digital LLC (Frontier Digital Labs). Payments are processed by Lemon Squeezy, our merchant of record.
All sales are final
Canopy Pro is a one-time $8.99 purchase, delivered instantly as a license key. Because of that, we don't offer refunds if you change your mind. Canopy itself is free, so you can use the full tree, sessions, search, backups and importers before deciding whether Pro is worth it for you.
When we do refund
We'll refund the full amount, including any taxes collected, if:
- you were charged more than once for the same purchase by mistake, or
- your license key doesn't work and we can't fix it within 7 days of you contacting us.
If your key hasn't arrived or won't activate, write to us first; we'll usually sort it out quickly.
How to contact us
Email office@usefrontierdigital.com from the address you used to buy, or reply to your Lemon Squeezy receipt, and include your order number if you have it. Approved refunds go back to your original payment method; your bank may take a few business days to show them.
If a refund is issued
The license key is deactivated and Canopy returns to the free version. Your tabs and sessions are kept: nothing is deleted from your tree or your saved sessions. If you have more than 5 saved sessions, you just can't add new ones until you are back under the limit. Your automatic backup history returns to the free limit, the newest 3 automatic backups, so older automatic backups are removed at the next hourly backup. Export a JSON file first if you want to keep a copy.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws where you live.